Do you perform support on an as needed basis?
Yes, Oleh provides on demand and remote support on an as needed basis. If your network is running fine, why pay monthly fees? Flat Fee service plans are often inflated to cover the worst case scenarios. With Oleh?s as needed service, you pay for prompt, effective and expert technical support to solve issues in a timely manner. Remote software is often deployed to increase the response time to an issue. Once you are a monitored client, we can provide proactive support on an ongoing basis.
What do you support
with your technical support services?
We provide both reactive and proactive maintenance and monitoring
for most IT equipment, operating systems and software applications.
We can assist you with:
Patch Management and Service Pack update issues
Anti-Virus and Anti-Spam management, update issues and remediation
Manage backups and restores
Disk and memory optimization
Manage user accounts
Manage network and internet connectivity
Manage Firewalls, Routers and Switches
Remote Help Desk, Lab/Bench Service and Onsite Service for all
covered equipment, operating systems and applications:
Servers, PC?s, Laptops, Firewalls, Routers and Switches
Microsoft Windows XP Pro Desktop Operating Systems
Microsoft Office 2000, 2003 and 2007
Microsoft Windows Server 2003 and Small Business Server 2003
Microsoft Exchange Server 2003 and 2007
Microsoft SQL Server 2000 and 2005
And more
Vendor Management
Services
We can help manage all of your infrastructure vendors, allowing you
and your staff to run your business. Anytime there is a problem with
a device or network service, it?s one call to us and we take it from
there. We can even schedule any onsite visits required by the
vendor, and oversee the successful remediation of the issue at hand.
Broadband Vendors
Phone Service Vendors
Phone Equipment Vendors
Copier/Fax/Scanner/Document Imaging Vendors
Line of Business Application Vendors
Hosted Website/Domain Registration Vendors
